CRM ASSOCIATES
Research Expertise Since 1994


  

Yellow Pages is the most powerful medium for reaching active shoppers.

A significant percentage of active shoppers (roughly 24%) seek out and are influenced by Yellow Pages ads more, on average, than any other medium.


 

Yellow Pages is the most effective medium for reaching people who are ready-to-buy.

Almost all users of the Yellow Pages (88%) will make a purchase. No other medium can boast this high of a follow-through.


 

Yellow Pages ads help shoppers make purchase decisions.

The majority (59%) of Yellow Pages users are actively shopping (have not already chosen a business). More than half of users that have only one business or brand in mind when they seek out the Yellow Pages end up looking at other ads. Thus, about three quarters of users of Yellow Pages are shoppers and use information in the Yellow Pages ads to help make shopping decisions.


 

Targeted Yellow Pages Brings in Great Customers No other medium delivers as strong and valuable a targeted audience as Yellow Pages.

The majority of usage is driven by "out-of-the-ordinary" events, such as life-stage changes. Yellow Pages users tend to be highly educated and have higher household incomes than average. Yellow Pages users tend to be leaders, smart shoppers, willing to try new brands, and willing to pay full price for good value. Yellow Pages users spend 25% more than the average customer for most of the top headings. Close to a fifth of Yellow Pages references are for business purposes; these users spend 80% more than other consumers.


 

Recent

The last advertising impression has the greatest impact on consumer decisions. Yellow Pages frequently offers advertisers their last and most impactful opportunity to affect a customer's decision. In many cases, Yellow Pages is the only opportunity to influence consumer decisions.


 

Permission-based. Yellow Pages, by the very nature of its use, may be the only full-engagement medium.

Users of Yellow Pages actively seek out the information in ads. 100% of ads viewed are paid attention to.  There is no better time to reach a consumer than when that consumer has a need and is interested and actively seeking out information about businesses and their products and services to help make shopping decisions.


 

Good for an Advertiser's Business

Yellow Pages ads deliver prospects.  The average local display ad delivers over 800 calls per year.  Yellow Pages is the most effective medium for attracting new customers: the majority of sales (54%) resulting from the Yellow Pages is from new customers to the business.


 

Great for The Advertiser's Bottom Line

A typical business may receive over $13.40 of sales revenue and $4.80 of profit for every $1 spent on Yellow Pages.